Return Policy

Our Promise

We stand behind our products with a 30-day satisfaction guarantee. If you're not completely satisfied with your AI Life Solutions purchase, we'll make it right.

Return Eligibility

• Products must be returned within 30 days of delivery
• Items must be in original condition and packaging
• All accessories and documentation must be included
• Products should be unused or lightly used

Return Process

Step 1: Contact Us

Email returns@lifetions.com or call +41796340007 to initiate your return. Please provide your order number and reason for return.

Step 2: Receive Return Authorization

We'll provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.

Step 3: Package and Ship

Securely package your items with the RMA number clearly marked. Use the prepaid return label we provide.

Step 4: Refund Processing

Once we receive and inspect your return, we'll process your refund within 5-7 business days.

Refund Information

• Full refund of purchase price
• Original shipping costs refunded for defective items
• Refunds processed to original payment method
• Bank transfers may take 3-5 additional business days

Warranty vs. Returns

Returns: For satisfaction issues within 30 days
Warranty: For defects and malfunctions (2-year coverage)

Non-Returnable Items

• Products damaged by misuse or accidents
• Items returned after 30 days
• Products missing original packaging or accessories
• Custom or personalized items

Exchange Policy

We offer exchanges for defective products or wrong items shipped. Contact us immediately if you receive a damaged or incorrect item.

International Returns

For orders shipped outside Switzerland, please contact our support team for specific return instructions and any applicable fees.